Accessibility

Venues at the Arts Complex are accessible or can be made accessible with special arrangements to persons with disabilities and we offer wheelchair-accessible seating and companion seats in most of our venues.

Accessible tickets are available for online purchase, but you may also reach out to the appropriate box office for tickets and details.

The Arts Complex strictly follows the 2010 ADA Revised Requirements regarding the sale of accessible seating. Patrons requiring accessible seating accommodations must request them at the time of purchase. Patrons may purchase up to three (3) companion seats adjacent to their accessible seat pending availability.

Accessible tickets are for patrons who require accessibility at the Arts Complex venues. However, tickets for unsold accessible seating may be released for sale to individuals without disabilities in the following situations:

• When all non-accessible tickets have been sold;
•  When all non-accessible tickets in a designated seating area have been sold and the tickets for accessible seating are being released in the same designated area; or
• When all non-accessible tickets in a designated price category have been sold and the tickets for accessible seating are being released within the same designated price category.

Note: Wheelchair spaces are 36” wide.

Colorado Ballet, Denver Center for the Performing Arts and Opera Colorado offer audio-described performances of productions on select dates. Contact the appropriate box office for tickets and details.

Audio description devices are available free of charge at coat check. A valid photo ID is required.

Broadway tours presented by Denver Center for the Performing Arts offer Open Captioning for patrons who are deaf or hard of hearing on selected dates. Please contact their box office for tickets and details.

While not a captioning device, Opera Colorado utilizes a seat-back translation system, which displays lyrics in both English and Spanish. Instructions for operating the titling system are included in the program book patrons receive at the performance. (A synopsis of the opera is also printed in the program book.)

Patrons who would benefit from amplified and clarified sound may exchange an ID card for complimentary use of an Assistive Listening Device (ALD). ALDs are available in Boettcher Concert Hall, Buell Theatre and Ellie Caulkins Opera House. Please contact DCPA for events in the Bonfils Theatre Complex, Garner Galleria Theatre and Randy Weeks Conservatory Theatre. 

The Arts Complex offers induction neck loops for patrons who use hearing aids and cochlear implants with a “T” switch. Ask your audiologist whether your hearing aid or cochlear implant has a “T” switch (telecoil) and how to use it with an assistive listening headset.

ALDs are available free of charge at coat check. A valid photo ID is required.

Accessible restrooms are located on all levels of the Ellie Caulkins Opera House and Buell Theatre. The accessible restrooms for Boettcher Concert Hall are located in the lobby.
Family Restrooms are located on all levels of the Ellie Caulkins Opera House and on the Orchestra and Balcony levels of the Buell Theatre. The Buell Theatre also has a Nursing Mothers Suite located on the orchestra level.

Please contact DCPA for events in the Bonfils Theatre Complex, Garner Galleria Theatre and Randy Weeks Conservatory Theatre. 

Wheelchair and companion seating are available in each theatre. Please speak with each event’s box office staff for exact seating locations on availability.

Lobby ushers in each theatre can direct patrons on interior elevators and ramps, which lead to wheelchair seating.

Courtesy wheelchairs are available for all theaters at the Arts Complex.

Buell Theatre, Boettcher Concert Hall and Ellie Caulkins Opera House have courtesy wheelchairs that patrons may use on a temporary basis to assist guests from the Arts Complex garage or the 14th Street entrance to their seats.

Upon arrival, contact our Communications Center at (720) 865-4200 to request a courtesy transport wheelchair. Please provide your location, make, model and color of your vehicle and turn on your hazards on so staff can find you.

Patrons needing wheelchair assistance for events in the Bonfils Theatre Complex, Garner Galleria Theatre and Randy Weeks Conservatory Theatre should contact an usher or Patron Services upon arrival.

Wheelchair accessible ramps are located throughout the Arts Complex starting curbside at 14th and Curtis streets. Additional drop-off locations at curbside ramps are located at 13th Street underneath the Arts Complex and outside the Jones Theatre at the corner of Speer Blvd. & Arapahoe St.

Wheelchair ramps are located in the parking garage on levels 3, 4 and 5.

Transport wheelchairs are available for most performances. Contact our Communications Center at (720) 865-4200 to request a courtesy transport wheelchair. Please provide your location, make, model and color of your vehicle and turn on your hazards on so staff can find you. Courtesy wheelchairs can meet you in the garage, at the RTD Access-A-Ride location on 13th Street or curbside on 14th between Curtis and Champa streets.

The Arts Complex complies with the Americans with Disabilities Act (ADA) and Colorado’s disability laws pertaining to service animals. We welcome guests with disabilities who wish to bring their service animals into the theatres, though pets that are not trained to be service animals are not allowed inside.

Definition of a service animal
As defined by the ADA, the term “service animal” means a dog or miniature horse that is individually trained to do work or perform tasks for people with disabilities. Examples of common tasks and work provided by service animals may be guiding a person who is blind, attending a person who is deaf, drafting or pulling wheelchairs, alerting and protecting a person experiencing a seizure, reminding a person with mental illness to take prescribed medications, or calming a person with Post Traumatic Stress Disorder (PTSD) during an anxiety attack. The work or task a service dog or miniature horse has been trained to provide must be directly related to the person’s disability. Service animals are working animals, not pets.

Emotional support, therapy, comfort, or animals that provide comfort just by being with a person are not considered service animals because they have not been trained to perform a specific job or task. Therefore, they do not qualify as service animals under the ADA and will not be admitted to Arts Complex theatres.

Admission procedure
While not required, we welcome advance contact by guests who use a service animal (dog or miniature horse) prior to purchasing tickets or prior to attending a performance. Our goal is to be helpful so that the guest and service animal are comfortable.
Upon arrival staff will ask:

• Is the service animal required because of a disability?
• If “yes,” then: What work or task has the animal been trained to perform?

 Arts Complex staff never inquire about or discuss a guest’s disability.

We confirm that the service animal is leashed, harnessed, or tethered and in the control of the person at all times. If the service animal is not under the control of the person—including aggressive or erratic behavior, barking, not housebroken—the service animal will not be admitted, or if the service animal is already inside the building, we may ask that the animal be removed.

Thank you for your cooperation as we strive to provide a safe and positive experience for you, your service animal, and all guests at the Arts Complex. 

Denver Arts & Venues complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, gender or language. It is your right to request oral or written language assistance services in your primary language, if needed. Please contact Denver Arts & Venues and these services will be provided to you free of charge.

REQUEST LANGUAGE SERVICES