Permitted & Prohibited Items

The safety and security of all Arts Complex patrons, artists, and staff is our top priority. Increased security measures may be in place for your performance including bag checks and the use of hand-held or walk through metal detectors. All guests are strongly encouraged to arrive early for screening; exterior doors open one hour prior to your ticketed performance.

By presenting your ticket and entering our venue you consent to security screenings. Persons who refuse screening may be denied entry. Arts Complex management reserves the right to refuse any item deemed a potential safety or security risk or with the potential to be a distraction to the event being held. Arts Complex rules are subject to change.

Touchless Security Screening
Inside Boettcher Concert Hall, Buell Theatre and Ellie Caulkins Opera House, we have a touchless screening system that ensures safer, more accurate threat detection at a seamless pace to eliminate long entry lines. The technology identifies unknown metal objects on a separate digital monitor and notifies staff when secondary screening is necessary. If the device sounds an alert, you may be asked by staff to participate in additional screening before proceeding.

Please note, things like a metal clasp or chain on a purse, or an eyeglass case can sometimes trigger the alert, so we appreciate your patience and understanding if you asked to participate in further screening. 

Exceptions will be made for those with disabilities, medical requirements and/or special needs. Patrons with specific/special dietary needs due to disabilities, medical conditions or special needs should contact us prior to attending the event to arrange for reasonable accommodations.

For additional information or questions, please contact us at (720) 865-4224 or ArtsComplexPatronServices@denvergov.org.

Patron Responsibilities

We are committed to creating a safe, comfortable, and enjoyable experience for everyone. Please be respectful of fellow patrons, our staff, and our property. Your decisions and actions impact those around you and we have the right to deny entry or remove patrons not adhering to our guest policies or for any other reason deemed necessary. 

As a guest of the Arts Complex, you are expected to: 

• Be courteous to everyone.
• Be respectful. Please abstain from foul language, fighting, throwing objects and other behaviors detrimental to the safety of patrons or staff. Verbal and physical abuse will result in removal without a ticket refund. 
• Follow directions from staff. Patron Safety is at the top of our list. Our staff members are your resource for information regarding venue operations, rules, and emergency procedures. 
• Consume alcoholic beverages responsibly.
• Smoke, including e-cigarettes and vapes, in designated areas.
• Put your phone away in the theatre. Please turn your cell phone off or set it to silent mode and refrain from using it for any reason during the performance.  
• Be a window, not a door. Do not limit the vision of those behind you or block aisles for any reason. 
• Be responsible for your own positive experience. Please report disruptive or inappropriate behavior to an usher, security officer, or Arts Complex staff member immediately. 
• Enjoy the show! With your help, we can provide a memorable experience for everyone. 

Inside Our Theatres & Venues

Permitted Items: 

• Empty (resealable) or factory-sealed water (plastic and aluminum) bottles
• Prelude + Post and Under the Glasstop beverages in plastic cups with lids
• Bags smaller than 12” x 12” x 12” (must fit under designated seat)

Prohibited Items: 

• All outside food and beverages including alcohol (except factory-sealed water bottles, Prelude + Post and Under the Glasstop beverages in plastic cups with lids)
• Marijuana and drugs without a prescription
• Aerosols such as hairspray, sunscreen and oxygen canisters (medically necessary oxygen tanks are permitted)
• Full face masks / helmets which obscure the identity of the wearer
• Laser pointers (will be confiscated, patron subject to ejection)
• Coolers (hard sided and soft sided)
• Audio or video recording devices, GoPros, professional cameras or cameras with removable lenses
• Weapons or items construed as weapons (including, but not limited to: firearms, knives exceeding 3.5 inches, sharp-edged objects, mace and pepper spray, tasers, props/toys)
• Bullhorns or noisemakers
• Balloons
• Selfie Sticks
• Confetti, glitter and other items that can be thrown
• Large hats or accessories that may limit the view of other patrons
• Commercial signage
• Animals (except service animals)
• Bicycles and scooters
• Patrons bringing skateboards, inline skates, hoverboards, or strollers will be asked to check them at the theatre
• Remote control flying devices, drones or UAVs (unmanned aerial vehicles)
• Bags larger than 12” x 12” x 12”
• Unapproved pamphlets, handouts, advertisements

NOTE: Some events may allow other items and have additional restrictions. Please review the event email you receive as a ticketholder prior to arriving at the Arts Complex. 

Outside in Sculpture Park and Galleria

Permitted Items: 

• Empty (resealable), empty CamelBaks or factory-sealed water (plastic and aluminum) bottles
• Small bags and backpacks
• Small blankets and ponchos
• Smoking is permitted in the park, but events usually create designated areas

Prohibited Items: 

• All outside food and beverages including alcohol (except empty resealable or factory-sealed water bottles)
• Marijuana and drugs without a prescription
• Weapons or items construed as weapons (including, but not limited to: firearms, knives exceeding 3.5 inches, sharp-edged objects, mace and pepper spray, tasers, props/toys)
• Bags larger than 12” x 12” x 12”
• Chairs/seating including folding/camping chairs
  • During Sunset Cinema events, you may bring low-profile chairs only (total height including legs does not exceed 28 inches in upright position)
• Coolers (hard sided and soft sided)
• Umbrellas or large hats/accessories that may limit the view of other patrons
• Laser Pointers, Bullhorns or noisemakers, Balloons, Confetti, glow sticks, glitter and other items that can be thrown
• Flow toys such as Hula Hoops or Poi
• Audio or video recording devices, GoPros, Selfie Sticks, professional cameras or cameras with removable lenses
• Animals (except service animals) 
  • During Sunset Cinema events only, other animals are permitted as long as they are respectful to other animals/people, remain on-leash and are picked up after.
• Bicycles, scooters, skateboards, inline skates, hoverboards or strollers (must be stowed outside of the event)
• Remote control flying devices, drones or UAVs (unmanned aerial vehicles)
• Unapproved pamphlets, handouts, advertisements, commercial signage
• All broadcast, cablecast, narrowcast or any other electronic transmissions must be approved by Arts Complex management prior to the event

NOTE: Some events may allow other items and have additional restrictions. Please review the event email you receive as a ticketholder prior to arriving at the Arts Complex