ACCESS AND ACCOMMODATIONS
FOR PATRONS AND VISITORS WITH DISABILITIES

These accessibility guidelines are intended to provide you with all the necessary information to make your visit to one of our venues memorable and as enjoyable as possible. Please note that the Bonfils Theatre and the Garner Galleria Theatre are located within the Complex but operated by separate organizations. See the ticketing contact information below.

The City of Denver is committed to ensuring that its venues are accessible to people with disabilities. We take pride in providing services and accommodations that make the whole entertainment experience special.

Theatres & Arenas provides wheelchair accessible and companion seating locations in each of our venues. We have a policy regarding the sale of tickets for such accessible seats which each entity renting our buildings must follow. We also provide Sennheiser assistive listening devices in each facility.

Please note that Theatres & Arenas does not sell tickets nor operate a box office. Many people get us confused with our clients and think that because the show is in our building that we sell the tickets for the show. The venues have box offices in them but they are generally staffed the night of an event by the event’s box office staff.

For purchase of accessible seating you should contact the ticket selling entity for that event.

If you need any special assistance during your visit with us at the Complex, please contact our Guest Services Manager for the Arts Complex, Meredith Carson. You may reach her by telephone at
(720) 865-4242, by TTY at (303) 640-1026, by fax at (720) 865-4247, or by email at meredith.carson@denvergove.org.

For general accessibility questions you may also contact Jennifer Macy by telephone at (720) 865-4224, by TTY at (303) 640-1026, by fax at (720)865-4246, or by email at jennifer.macy@denvergov.org.


Ticketing

There are designated wheelchair accessible and companion seats in each of the City’s three theatres: The Ellie Caulkins Opera House, the Buell Theatre, and Boettcher Concert Hall. Tickets to events at these theatres are sold either through private ticketing companies or by the individual organizations presenting the shows. Theatres & Arenas does not sell tickets to shows held in its venues. The following are contacts for the various ticketing entities and/or organizations which may sell tickets to shows at the Performing Arts Complex:

TICKETMASTER
(303) 830-8497 or 877-474-4TDD (833)
www.ticketmaster.com

TICKETS WEST
(866) 464-2626
www.ticketswest.com

PERFORMING ARTS
(for events produced by the Denver Center for the Performing Arts, Denver Center Attractions, and the Denver Center Theatre Company)
(303) 893-4100 TTY (303) 893-9582
www.denvercenter.com

COLORADO SYMPHONY ORCHESTRA
(303) MAESTRO (623-7876)
www.coloradosymphony.org

COLORADO BALLET
(303) 837-8888; FAX (303) 861-7174
www.coloradoballet.org

OPERA COLORADO
(303) 357-2787
www.operacolorado.org

GARNER GALLERIA THEATRE
(See Performing Arts above)


Ticketing Policy

Theatres & Arenas Accessible Ticket Sales Policy provides that tickets for designated wheelchair accessible seats go on sale at the time all seats are offered for sale to the public on a first come first serve basis. Tickets for accessible seats are reserved for sale only to persons requesting such seating. If all non-accessible seating in the venue sells out, the remaining unsold accessible seating may be released for sale to the general public according to the following schedule:

a) Three days (72 hours) after all non-accessible seating is sold out in the entire venue, one-half of the unsold designated accessible seats may be released for sale to the general public;

b) One week (168 hours) before a performance, one-half of the remaining unsold designated accessible seats may be released for sale to the general public;

c) Within twenty-four (24) hours of the performance, any remaining unsold designated accessible seats may be released for sale to the general public.


Parking

There are two parking structures located at or close by the Complex. The DPAC Garage is adjacent to theatres and can be accessed on Arapahoe Street between 13th and 14th Streets, or underneath DPAC on 13th Street between Arapahoe and Champa. Accessible parking is located on Levels 3, 4 and 5 . The accessible spaces are located by the elevators and are signed and ramped. Patrons should take the elevator to Level 3 (the Galleria) to enter the theatres. This garage fills quickly and is quite crowded just before an event so please allow ample time if you plan on using this garage.

The Colorado Convention Center Garage is attached to the convention center and is located at Speer Blvd. and Champa Street. Access to the garage is from Speer Blvd. right before Champa Street. There are accessible parking spaces on all levels located close to the elevators. Patrons should use the Z2 elevator on the Champa Street side to “DPAC Bridge Level” and take the pedestrian overpass over Champa to the Complex. Take the elevator on the far side of the bridge to GL and continue on to the Arts Complex. Patrons may also use the street level to access the Complex, but the route is more complicated and requires using either the DPAC garage elevator under 13th Street, or going north on Champa to 14th Street and turning left to the Curtis Street entrance.
Additional parking is available in surface lots near the Complex. The following is a list of facilities located in the Denver Performing Arts Complex:

Ellie Caulkins Opera House in the Quigg Newton Denver Municipal Auditorium which also houses the Chambers-Grant Salon and Kevin Taylor’s at the Opera House restaurant.
Temple Hoyne Buell Theatre
Boettcher Concert Hall
Helen Bonfils Theatre Complex (containing the Space, the Stage, the Jones Theatre, the Ricketson Theatre, and the Seawell Ballroom)
Garner Galleria Theatre
Kevin Taylor’s at the Opera House
The Limelight Café and Supper Club


Services


Assistance for Hearing Impaired Patrons

Sennheiser Infrared Systems are available in Boettcher Concert Hall, the Buell Theatre, and the Ellie Caulkins Opera House. See a lobby attendant for information. Photo ID is required as a security deposit. Please specify whether you require a hearing aid compatible unit. Select performances by the Denver Center Theatre Company and Denver Center Attractions are presented in American Sign Language (ASL). Contact the Performing Arts Ticketing office (303) 498-4100 for individual production information. The Ellie Caulking Opera House has a Figaro seat-back-titling-system available to operas and other events wishing to have simultaneous translation.

Assistance for Sight Impaired Patrons

Audio-described performances are offered to select Denver Center Theatres Company and Denver Center Attractions productions. Contact the Performing Arts Ticketing Office at 303 493-4100 for information. Contact other presenting organizations directly to see if they offer audio-described performances.

For accommodation requests contact the company producing the event. You may call Meredith Carson (720) 865-4242 or Jennifer Macy (720) 865-4224 to obtain the contact information for the company producing a particular event. Theatres & Arenas provides accessible seating and hearing assist devices; other auxiliary accommodations are provided by the presenters of the performance.

Courtesy Wheelchairs

The Buell, Boettcher, and the Ellie Caulkins have two courtesy wheelchairs that patrons may use on a temporary basis to assist guests from the DPAC Garage or 14th Street to their seats. Please contact the Walkperson or House Manager upon arrival to request use of these wheelchairs. In the alternative, call the House Manager’s Office within one hour of show time to make such request:

Buell House Manager: (720) 865-4296
Boettcher House Manager: (720) 865-4289
Ellie Caulkins Opera House
House Manager (720) 865-4211


Will Call Windows

Will Call windows are located in each of the theatres and are open one hour before performances. Patrons with disabilities attending the Ellie may conduct any transaction necessary at the Ellie’s accessible box office window. Patrons with disabilities picking up will call tickets for Boettcher should enter the lobby and proceed to the accessible window Food, Beverages, Concessions: Beverages and snacks are sold in all three theatres and are not allowed into the house during performances unless otherwise noted. Bottled water is allowed in the theatres at all times.


Drinking Fountains and/or Water Dispensers

All three theatres have water fountains or water dispensers.


Rest Rooms

There are accessible restrooms are located on all levels of the Ellie Caulkins and Buell Theatres. The accessible restrooms for Boettcher Concert Hall are located in the lobby.


Elevators

All three theatres are equipped with elevators. The Ellie Caulkins has “wheelovators” on each side of the house that provide wheelchair access to the orchestra level.